Contents
1. Who we are
Surekt Technologies Ltd ("Surekt", "we", "us", "our") is a company registered in England & Wales under company number 11253202, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Our VAT number is 290700711.
We are the "data controller" for the personal data described in this policy, meaning we are responsible for deciding how it is held and used. This policy explains how we handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
For any data protection matter, you can contact us at admin@surekttechnologies.co.uk. Surekt Technologies Ltd is registered with the UK Information Commissioner's Office (ICO) as a data controller.
2. Information we collect
We only collect the personal data we need to respond to you and provide our services. Depending on how you interact with us, this may include:
- Contact details you provide through our website contact form or chat assistant — such as your name, company, work email address and phone number.
- The content of your enquiry, including any message or conversation transcript you submit, and the area of interest you select.
- Technical information such as the page URL you submitted from and the date and time of submission.
- Correspondence if you email, call or otherwise communicate with us.
We do not knowingly collect special category data or information from children through this website. Please do not submit sensitive personal data through our forms.
3. How and why we use your information
We use your personal data to:
- respond to your enquiry and provide the information or consultation you have requested;
- contact you about your enquiry using your preferred contact method;
- provide, manage and improve our services;
- maintain records of our communications; and
- comply with our legal and regulatory obligations.
4. Lawful bases for processing
Under UK GDPR, we rely on the following lawful bases:
| Purpose | Lawful basis |
|---|---|
| Responding to an enquiry you have submitted | Our legitimate interests (to respond to and assist potential and existing clients), and steps taken at your request prior to entering a contract |
| Providing agreed services | Performance of a contract |
| Non-essential cookies (e.g. analytics) | Your consent |
| Meeting legal and regulatory obligations | Legal obligation |
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
5. Who we share your information with
We do not sell your personal data. We may share it with:
- Service providers who help us operate our website and communications — including our website hosting and email infrastructure providers (Cloudflare and Microsoft 365). These providers process data on our behalf under appropriate agreements.
- Professional advisers such as legal or accounting advisers where necessary.
- Authorities or regulators where we are required to do so by law.
6. Cookies
Our website uses a strictly necessary cookie to remember your cookie consent choices. We only set analytics or other non-essential cookies if you give consent through our cookie banner. You can review or withdraw your consent at any time using the "Cookie settings" link in the website footer. For more detail, see the cookie information presented in our consent banner.
7. How long we keep your information
We keep enquiry and contact information only for as long as necessary to respond to you and for our legitimate business and record-keeping purposes. In practice, website enquiry and chatbot transcript data is retained for up to 24 months from your last contact, unless a business relationship begins, after which it is securely deleted or anonymised. Where we enter into a contract with you, we retain relevant records for the duration of the relationship and for any period required by law thereafter (typically up to 6 years for financial and tax records).
8. International transfers
Some of our service providers may process data outside the UK. Where personal data is transferred internationally, we ensure an appropriate safeguard is in place, such as a UK adequacy decision or the International Data Transfer Agreement / Addendum, so that your data receives a comparable level of protection.
9. How we protect your information
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Form and chat submissions are transmitted securely, and access to enquiry data is limited to those who need it to respond to you.
10. Your data protection rights
Under UK data protection law you have the right to:
- be informed about how your data is used;
- access the personal data we hold about you;
- request correction of inaccurate data;
- request erasure of your data in certain circumstances;
- restrict or object to processing in certain circumstances;
- data portability where applicable; and
- withdraw consent at any time where we rely on it.
To exercise any of these rights, contact us at admin@surekttechnologies.co.uk. We will respond within one month.
If you are unhappy with how we have handled your data, you have the right to complain to the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk. We would, however, appreciate the chance to address your concerns first.
11. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it was last revised. Please review it periodically.
12. How to contact us
For any questions about this policy or your personal data:
- Email: admin@surekttechnologies.co.uk
- Phone: 020 3833 4918
- Post: Surekt Technologies Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ